Flowers in French – Terms and Conditions
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Introduction
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These Terms and Conditions set out the basis upon which Flowers in French (“we”, “us”, “our”) provide floral design services for weddings and events. By paying a booking fee to secure your event date with Flowers in French, you (“the client”, “you”) agree to the following terms.
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1. Products and Services
1.1 Availability
All floral products are subject to seasonal availability. Flowers are natural products and as such, exact colours, varieties or sizes cannot be guaranteed. We reserve the right to substitute flowers, foliage or sundries with alternatives of equal or greater value and style without prior notice, if required due to availability.
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1.2 Unavailability
If we are unable to fulfil your floral requirements in whole (due to supply chain issues, emergency, or other factors beyond our control), we will inform you as soon as possible and refund any monies paid (see also Section 7: Force Majeure).
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1.3 Consultations
An initial consultation is complimentary and will be by appointment only. Once your date is secured with us, we will remain available via email or phone for ongoing support. We will have one final consultation 6 weeks before your event. Any further consultations may require an additional fee.
A full design proposal is prepared once the booking fee is received.
Should you wish to receive a design proposal prior to booking, a £50 admin and design charge will apply. This covers the time required to develop the proposal and is redeemable against your final balance.
2. Prices and Payment
2.1 Quote Validity
Your bespoke floral quote is valid for 14 days from the date of issue. Prices are based on current wholesale costs and may be subject to change if market prices increase significantly. Any such increases will be communicated clearly in advance.
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2.2 Payment Schedule
- A non-refundable booking fee (typically £250 or as agreed) is required to secure your date.
- Final payment is due no later than 6 weeks before your event date.
- If full payment is not received by this date, Flowers in French reserves the right to cancel the booking without refunding any payments already made (including the booking fee).
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2.3 Changes
- Minor amendments can usually be accommodated up to 3 weeks before the event. However, significant changes may incur extra charges or may not be possible if flower orders have already been placed.
- Once a quote has been accepted, any amendments to the proposal may reduce the total value by no more than 20%, and in all cases must remain above our minimum spend. Our current minimum spend is £1,500, excluding delivery and set-up fees, and is subject to change.
3. Delivery & Set Up
3.1 Delivery Charges
Delivery and set-up are included within a local radius of Worcester. For venues further afield, mileage is charged at £0.45 per mile plus £10 per hour of travel time.
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3.2 Client Responsibility
You are responsible for providing correct delivery details, including access times and contact information for venues. We cannot be held liable for delays or issues due to inaccurate or missing details.
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3.3 Timing
Delivery and set-up times will be confirmed in advance. We make every effort to meet these times but cannot be held responsible for delays caused by unforeseen circumstances beyond our control.
4. Event Conditions
4.1 Set-Up
All flowers will be delivered and set up by Flowers in French unless otherwise agreed. For larger events, we may bring trusted assistants.
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4.2 Responsibility Post-Delivery
Once flowers are delivered or set up, we are not responsible for their condition thereafter. Including, but not limited to, arrangements damaged by guests, weather, candles, catering staff, or venue mishandling.
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4.3 Floral Exclusivity
Unless agreed in writing, Flowers in French must be the sole floral provider for your event. If you wish to add your own arrangements, please notify us however Flowers in French reserves the right to refuse. If it is agreed that the client can use another floral provider, Flowers in French is not responsible for any design clashes or quality issues.
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4.4 Damage by Candles
Flowers in French can provide candles and candle holders, however we accept no responsibility for damage caused when lighting candles as it is usually the event staff who are responsible for lighting these.
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4.5 Collection and Wearing of Flowers
Once flowers have been delivered and left in the agreed location, Flowers in French cannot be held responsible for flowers that are not collected, distributed, or worn. Responsibility for ensuring flowers are correctly collected and worn, including the pinning of buttonholes, rests with the wedding party or individual.
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4.6 Repurposing of Flowers
Flowers repurposed without our assistance may not be guaranteed to remain in their original condition, and we accept no liability for their appearance thereafter.
5. Cancellations & Refunds
5.1 Cancellation Policy
If you wish to cancel your booking, please notify us in writing. Your booking fee is non-refundable. Further charges will apply as follows:
- 9+ months before event: Booking fee retained, no further payment required
- 6–8 months: Booking fee retained + £150 administration fee
- 3–5 months: Booking fee retained + 50% of total quote
- 1–3 months: Booking fee retained + 75% of total quote
- Within four weeks: Full payment required, no refunds
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5.2 Force Majeure
In the event of unforeseen circumstances beyond our control, including but not limited to illness, extreme weather, or other force majeure events, Flowers in French will make every reasonable effort to fulfil your order or to offer a suitable alternative where possible. If we are unable to fulfil the order, a refund will be issued for payments received for goods and services not provided, excluding the non-refundable booking fee.
6. Complaints
6.1 Procedure
If you are unhappy with any aspect of your personal flowers (including, but not limited to, bridal bouquets, bridesmaid bouquets, and buttonholes), you must notify Flowers in French within 20 minutes of delivery. This allows us the opportunity to rectify the issue prior to the event.
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If you are unhappy with any other aspect of our services, you must contact Flowers in French within 24 hours of the event.
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Email: hello@flowersinfrench.co.uk
Phone: 07828101703
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6.2 Flower Care
We provide perishable goods. Care instructions will be provided upon delivery for how to store and care for your products and we ask that you fulfill this. We instruct that you keep flowers in a cool place, away from draughts, heat and fumes, and that you leave your flowers untouched until ready to use. It is the client’s responsibility to follow these to maintain freshness.
7. Force Majeure & Disclaimers
7.1 Contingencies
Flowers in French has contingency plans in place for sudden illness or emergency situations and, where necessary, may delegate work to a trusted and suitable florist(s). In such circumstances, we will take all reasonable steps to ensure the agreed services are delivered. Flowers in French shall not be held liable for delays, changes, or failures to perform resulting from events beyond our reasonable control.
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7.2 Refund Limit
Where services cannot be provided due to circumstances beyond our reasonable control, our liability shall be limited to a refund of monies paid for services not provided, excluding the non-refundable booking fee.
8. Hired Items
8.1 Hire Terms
Any hired items remain the property of Flowers in French. You are responsible for their safe return in original condition, or a replacement or repair charge will apply.
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8.2 Hire Period
The hire period and return/collection arrangements will be agreed in advance (e.g the day after the event). Late returns or damages may incur further charges.
9. General
9.1 Agreement to Terms
By paying the booking fee, you agree to these Terms and Conditions.
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9.2 Revisions
We reserve the right to update these Terms at any time. Updated versions will be shared with clients if relevant to a live booking.
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9.3 Flower Longevity
We can only guarantee the freshness of flowers on the event date. If you wish to take flowers with you after your event we can not guarantee their quality or vase life. Please inform us in advance if you wish to repurpose flowers after the event. Flowers in French can bunch these up to provide to guests however this may incorporate a charge to cover staff costs.
10. Photography and marketing use
We may photograph your flowers on the day, and in the lead up to your event, and use these images for portfolio, website, and social media unless you request otherwise in writing.